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terms & conditions
- the warranty is valid for a period of three months from the date of delivery. customer shall borne the return shipping cost.
- the warranty specifically covers only manufacturing defects. it does not cover damage caused by wear and tear, improper care, user errors, mishandling, misuse, neglect, unauthorized alterations/repairs, any customisation or personalisation, accidental damage or the degradation of the materials that occur after use.
- the warranty excludes loss, damage cost or expense of whatsoever nature, to personal property, the user or third parties; directly or indirectly caused by, resulting from or in connection with any manufacturing defect in the product. in the case of warranty claims accepted by trip machine company, the liability of trip machine company is limited only to repairing the product or offering store credit for the purchase price of the product.
- a warranty claim is finally accepted after the product is received at our facility and if it passes the physical verification by our quality check team to confirm that the claimed affected area is a manufacturing defect. if the product does not pass the physical verification by our quality check team, we retain the right to reject the warranty claim.
- for all warranty claims that are accepted by us, our first priority will be to check if the product can be repaired. if our factory repairs team confirm that it can be safely and satisfactorily repaired without affecting the structural functionality of the product; we shall thus repair the product and then ship the repaired product back to you.
- for all warranty claims that are accepted by us, if our factory repairs team confirm that the product can not be repaired, we will offer store credit for the purchase price of the product as reflected in the invoice. the customer can use the store credit to buy any one or more products in a single transaction, up to 1 month from the date of issue, only on tripmachinecompany.com. no cash refund will be issued in the case of an accepted warranty claim. for products purchased using the store credit code, the warranty period will be limited to the warranty period from the date of the original purchase of the product against which the store credit code was given.
- by buying a trip machine company product, the customer agrees to the terms and conditions of the warranty policy of trip machine company.
