careers

please use apt subject title (preferably job vacancy for sorting purposes) and email us at careers@tripmachinecompany.com

customer care manager

location: gurgaon, india (on-site)
experience: 3+ years in customer service / customer success
industry: e-commerce | lifestyle | motorcycling accessories

about us

at tripmachine company, we craft premium motorcycle accessories and lifestyle gear for riders across the world. with a community-first approach, we’ve built a loyal global rider base by combining exceptional products with exceptional service. we’re looking for a customer care manager who can lead our customer engagement, build strong processes, and ensure every interaction reflects the tripmachine promise. 

role overview

as customer care manager, you will:

• lead and manage the customer care team to deliver seamless support across all channels (email, social media, chat, marketplaces, and calls).
• own customer experience metrics (tat, resolution quality, satisfaction scores, refund minimisation).
• collaborate with sales, operations, and marketing to close feedback loops and improve service touchpoints.
• train and mentor the frontline team to ensure alignment with company policies and brand tone.
  

key responsibilities

• respond to and resolve queries within 24 hours across platforms.
• ensure cod orders are confirmed and dispatched smoothly.
• oversee manual dispatches, and prevent over-commitments.
• conduct video support sessions for customers facing product usage/mounting issues.
• create weekly/monthly reports on queries, complaints, and customer insights.
  

education and experience requirements:

• 3+ years of customer care or customer success experience.
• high school diploma or equivalent.
• strong leadership and team management skills.strong understanding of customer service software.
• excellent written and verbal communication in english.
• a proactive problem-solver with empathy and patience.
• passion for motorcycling or lifestyle brands is a big plus.

what we offer

• a chance to work with a fast-growing brand loved by riders.
• a culture that values customer-first thinking, creativity, and ownership.
• competitive salary.
• work alongside a tight-knit, passionate team that believes in the spirit of motorcycling.

how to apply

if you’re ready to take the wheel and lead customer care for a brand built by riders, for riders, send us your resume and a short cover note to careers@tripmachinecompany.com.