returns policy

returns

  1. if you are not happy with your purchase, you can easily return the product within 7 days of receiving the product and get the full credit in your account. if 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange but you can still get in touch with our customer care team and we will try to assist you.

  2. to be eligible for a return, your item must be unused and in the same condition that you received it. it must also be in the original packaging with tags intact. un-used items that are returned with missing tags or components will be subject to an additional processing fee.

  3. we recommend you to not accept delivery of any item whose outer packaging is damaged or tampered. 

  4. if you open the packaging and discover that the item is damaged then please feel free to contact our customer service. please take a moment to visit our FAQ page for insights into the characteristics of leather. In case we are unable to replace the damaged / defective product, we will refund your money.

  5. all shoes should be tried on a carpeted surface and kept in protective dust bags provided until you are certain you are keeping them.

  6. fabric colours and materials may vary. Trip Machine Company cannot accept responsibility for any variations in colour, shade and texture and will not accept returns on this basis.

  7. to complete your return, please send us a mail with a 30 second video at mail@tripmachinecompany.com with the subject as "refund/return". 

  8. the returns policy does not apply to face masks due to health and safety reasons.

refunds

  1. once your return is received and inspected, we will send you an email to notify you that we have received your returned item. All refunds will be issued post evaluation of the returned product by our returns department. 

  2. please allow our team up to 5 business days from receiving the delivery at our facility to complete the evaluation.

  3. we will also notify you of the approval or rejection of your refund.

  4. if approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 days.

  5. if an item returned is found to be used and disqualified for exchange/returns, delivery charges will be applicable for reverse shipment to the customer.

note:

applicable courier fees to be paid for the reshipping will be informed to the customer. once paid, the said shipment will be booked for dispatch.

 

  1. products that arrive damaged or missing parts will not be accepted for exchange or return and will be subject to the customer to arrange a return should they wish to repossess the item.

personalised Items

  1. it is our pleasure to offer personalization services for our customers. personalization is a meticulous process that requires your certainty before opting for this service. our customer care team will confirm with you once more, and only upon your confirmation will we proceed with processing the order.

  2. due to the bespoke nature of the service, cash on delivery mode is not applicable.

  3. we unfortunately cannot refund, replace or exchange these items once dispatched/ordered. in case you have any questions you can always contact us at Mail TMC.

 

late or missing refunds

  1. if you haven’t received a refund yet, please check with your service provider, it may take some time before your refund is officially posted.

  2. if you’ve done all of this and you still have not received your refund, please contact us at mail@tripmachinecompany.com.

sale items

only regular priced items may be refunded, unfortunately sale items cannot be refunded.

exchanges

  1. we only replace items if they are defective or damaged. if you need to exchange it for the same item, send us an email containing a 30 second video of the product at mail@tripmachinecompany.com. 

 

  1. limit to one exchange request per order:

  • there is a limit to only one (1) return request as per applicable item(s) for each order.

  • multiple exchange requests will NOT be applicable for the same. the exchange order once delivered is not valid for any further exchanges / returns.

 

shipping for exchange/ return

  1. if you reside in india, please keep the item packed and ready for a reverse pick up.

  2. if you are from a country which currently does not benefit from Tripmachine’s free returns then please use a reliable shipping service of your choice. our address: trip machine company, plot no. 207, sector 37, udyog vihar 6, gurugram, india - 122004 Contact: +91 95600 30305.

  3. this  will be at your cost but like all returns it is important that it makes its way back to us safely and unharmed for it to qualify for exchange/refund. shipping costs are non-refundable. 

  4. physical courier tracking receipt should be emailed to us at mail@tripmachinecompany.com for our reference.

  5. depending on where you live, the time it may take for your exchanged product to reach you, may vary.

cancellation policy

  1. we ship our products within 48 hours of receiving the order, the only exception to this rule is if the next day is a sunday or a public holiday. 
  2. though we would hate to let you go, in case you wish to cancel the order, simply drop us a mail at mail@tripmachinecompany.com with the subject : cancellation of order # (oredr Number) and let us know the reason for cancellation.
  3. you may cancel the order within 48 hours of placing the order. if 48 hours have lapsed and we have shipped the order, we will not be able to cancel the order.
  4. cancellation in case of cash on delivery orders- sometimes life gets in the way, and you forget to respond to the carrier. that's fine, we've all been there. however, if your order cannot be delivered after 3 attempts, the order shall be returned back to origin. no cost of return will be charged to you.