Returns Policy

Returns

Our policy lasts 7 days. If you are not happy with the purchase, you can easily return us the product within 7 days of receiving the product and get the full credit in your account. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please send us a mail at mail@tripmachinecompany.com with the Subject as "Refund". We require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mail@tripmachinecompany.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mail@tripmachinecompany.com.

Shipping

To return your product, please keep the item packed and ready for a reverse pick up. 

If you are residing outside India, you will need to ship the product to us at Trip Machine Company, 154, Sector 31, Gurugram - 122018, India. Ph : +91 9560030305

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Cancellation Policy
We ship our products within 24 hours of receiving the product, the only exception to this rule is if the next day is a Sunday or a public holiday. If your order has been placed before 9AM, it will be shipped the same day.

Though we would hate to let you go, in case you wish to cancel the order, simply drop us a mail at mail@tripmachinecompany.com with the Subject : Cancellation of Order # and let us know the reason for cancellation.
You may cancel the order within 24 hours of placing the order.