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frequently asked question

what is tripmachine's return and exchange policy? how does it work?

tripmachine's returns and exchange policy gives you an option to return or exchange items for any reason within the specified return/exchange period  after the customer shares a 30 second video of the item. returns will be picked from the same address where the product is delivered. feel free to try on a product but all we ask is that the product remains unused and is preserved in its original condition along with the tags and packaging. in case a seal tag is received with the item, ensure that it remains attached & intact with the product to avoid any hassles in the event of a return/exchange. there are two ways to return the product to us:

  1. pick up: we offer a free pick up service in India and USA. You will see a pickup option when you submit a return request.
  2. self-ship: if we don't offer a pick up at your location in such cases please share a scan copy of the courier receipt with us.

if the picked up product does not pass the quality check, we shall ship it back to you and you will have to bear the to and fro shipping cost. if you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. however all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. please note that we offer you an option to exchange items purchased by you on tripmachine for the same or different sizes of same style or for any other item of the same or different value from tripmachine within the specified exchange period subject to your address being serviceable for an exchange.

the following EXCEPTIONS and RULES apply to this policy:

  1. all items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
  2. under exchange policy,
  3. a) if you choose to exchange the item purchased by you on tripmachine within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost
  4. b) net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered for an exchange.
  5. d) applicable refund for exchange will trigger post successful pick of original item from you.

3) non- returnable products/categories cannot be exchanged.

4) tripmachine shall reserve the right to restrict exchange of the items purchased on tripmachine if customer in any way breaches or misuse this policy, as determined in tripmachine’s sole case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.

5) if you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. for all self-shipped returns, we recommend you use a reliable courier service.

6) for self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. if the quality check fails the product will be reshipped back to you at your expense.

i have tried to track my order but there is no information on the delivery courier’s site. what should i do?

the tracking information for your order will start to appear in the “order status” section the day after we send it to you.
if you are unable to track please contact us.

can i cancel my order?

you can cancel your order within 24 hours of placing it through the “order status” section. you can also write to us at or chat with us on whatsapp (monday to saturday, 9am to 7pm).

where should i self-ship the returns?

if you reside in India, please keep the item packed and ready for a reverse pick up. 

if you are residing outside India, you will need to ship the product to us at trip machine company, plot no. 207, sector 37, udyog vihar 6, gurugram, India - 122004

+91 95600 30305

you will be responsible for paying for your own shipping costs for returning your item. shipping costs are non-refundable.

why has my return request been declined?

this may have happened, if the item you returned is used, damaged or original tags are missing. in the event that the return request is declined, the user shall not be eligible for a refund, and we assume no liability in this regard. or more details, please call our customer care or mail us at

why is my returned product re-shipped?

this may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. in the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and we assume no liability with respect to the return or refund for the said re-shipped item. for more details, please call our customer care or mail us at

i just cancelled my order. when will i receive my refund?

if you had selected cash on delivery, there is no amount to be refunded because you haven't paid for your order. for payments made via credit card, debit card, net banking, or wallet you will receive a refund into the source account within 7-10 days from the time of order cancellation.

delivery status

check the delivery status of your order below. it explains each stage the delivery can be in, and what you can do at that stage.

  1. order has status ‘cancelled’ then Your order may have been cancelled for various reasons. you will receive an email explaining why your order has been cancelled.
  2. order stuck on status ‘order received’ then it is possible that the product you ordered is out of stock. please contact us. if product is out of stock, we regret to inform that it might take longer than expected.
  3. order has status ‘order shipped’. the track & trace code has status ‘delivered’ but the package wasn’t delivered then please contact us. we may have to request a proof of delivery.
  4. i received a package but it is incomplete then, it is possible that your products are shipped in separate packages. if you don’t receive any of your further packages please contact us.
  5. i didn’t receive my package, but the track & trace status on the carrier website is ‘delivered’ then please contact us. we may have to request a proof of delivery.
can i return part of my order?

yes, you can return any products that are eligible for returns within 7 days of delivery. please do note there are some items that are not returnable or exchangeable.

why does my leather have different shades and hues. It looks faded and defective?

please note that grain and slight differences of colors are characteristics of genuine leather and are unique to each accessory. different leathers will react differently to dyes and wear, and the accessory can change appearance over time. careful care is recommended since contact with lacquer, perfume or anything containing alcohol can cause damage. 

what is your cancellation policy?

all orders must be cancelled within 24hours of ordering in order for us to process the cancellation and issue a refund. if the product is shipped and you want to cancel, we will not be able to cancel the same.