From ordering to receiving this product. The entire process was quick and simple. When my tank bag arrived I was very happy with it. It showed up exactly how it looked in the pictures and the quality is amazing. It got it's first test on a charity ride. Where we got caught in a heavy rain. Everything I had inside was dry and it did not affect the look of the bag one bit. I highly recommend this tank bag for any rider looking for something smaller and still stylish.